Megascootz Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how OÜ MEGASCOOTZ trading as MegaScootz collects, uses, stores and shares personal information when you visit megascootz.uk, create an account, place an order, contact us or otherwise use our services.

1. Data Controller

The controller responsible for your personal information is:

Website: https://megascootz.uk/
Email: [email protected]
Phone: +44 7715 971109

2. United Kingdom Representative

For data-protection enquiries from people in the United Kingdom, you may also contact our UK representative:

Ilie Bordeianu
8 Walsingham Drive
Daventry
Northamptonshire
NN11 2LE
United Kingdom

Email: [email protected]

3. Scope of This Privacy Policy

This policy applies when you:

• Visit or browse our website
• Create or use a customer account
• Place or pay for an order
• Request delivery, cancellation, return or refund
• Make a warranty or customer-support claim
• Subscribe to marketing communications
• Contact us by email, telephone, website form or another method
• Interact with our advertisements, subject to your cookie choices

4. Personal Information We Collect

The information we collect depends on how you interact with Megascootz.

Information You Provide

We may collect:

• Your full name
• Billing and delivery addresses
• Email address
• Telephone number
• Account username and login information
• Order details
• Products purchased
• Payment confirmation and transaction references
• Delivery instructions
• Cancellation, return and refund information
• Warranty claim information
• Product model and serial number
• Photographs or videos supplied for support
• Messages and other communications
• Marketing preferences
• Any other information you voluntarily provide

Please avoid sending sensitive personal information unless it is necessary for us to handle your request.

Payment Information

Payments are processed by the payment providers displayed at checkout.

Confirmed payment services may include:

• Stripe
• Klarna through Stripe, where available and displayed at checkout

Payment providers may collect card, bank, billing, identity, fraud-prevention and transaction information directly from you.

Megascootz normally receives payment confirmation, transaction identifiers, status information and limited billing details. We do not normally receive or store complete card numbers or card security codes.

Payment providers process personal information under their own privacy notices.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Device type
• Browser type and version
• Operating system
• Approximate location derived from an IP address
• Referring website
• Pages viewed
• Products viewed
• Links or buttons selected
• Session information
• Cookie identifiers
• Shopping-basket activity
• Checkout activity
• Website errors
• Security and fraud-prevention information
• Date and time of access

This information may be collected through cookies, pixels, local storage, server logs and similar technologies.

Information Received From Other Organisations

We may receive information from:

• Payment providers
• Fraud-prevention providers
• Website and hosting providers
• Delivery and fulfilment providers
• Analytics and advertising services
• Email and communications providers
• Customer-support providers
• Professional advisers
• Public authorities where legally required

5. How We Use Personal Information

We may use personal information to:

• Process and confirm orders
• Take or verify payments
• Arrange dispatch and delivery
• Send order and tracking notifications
• Manage customer accounts
• Answer questions
• Provide customer support
• Process cancellations, returns, exchanges and refunds
• Assess warranty claims
• Detect and prevent fraud
• Protect our customers, website and business
• Maintain website functionality
• Improve our products and services
• Measure website performance
• Analyse advertising performance
• Send marketing where permitted
• Maintain financial and transaction records
• Establish, exercise or defend legal claims
• Comply with legal and regulatory obligations

We will not use personal information for a materially incompatible purpose without providing appropriate information or obtaining consent where required.

6. Our Lawful Bases

We process personal information using one or more of the following legal bases:

Contract

Processing may be necessary to:

• Accept and manage an order
• Process payment
• Deliver a product
• Provide order updates
• Manage a cancellation, return or refund
• Provide customer support
• Handle a warranty claim

Legal Obligation

We may process information where necessary to:

• Maintain legally required business records
• Respond to lawful requests
• Comply with consumer-protection requirements
• Prevent or report unlawful activity
• Meet other applicable legal obligations

Legitimate Interests

We may process information where necessary for legitimate business purposes, including:

• Preventing fraud
• Protecting our website
• Improving customer service
• Managing business operations
• Understanding website performance
• Maintaining records
• Establishing or defending legal claims

We consider whether these interests are proportionate and whether they could unfairly affect your rights.

Consent

We rely on consent where required, particularly for:

• Non-essential analytics cookies
• Advertising cookies
• Marketing pixels
• Certain email or SMS marketing
• Other optional tracking technologies

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Orders, Delivery and Fulfilment

We use customer information to prepare, dispatch and deliver orders.

We may share the information necessary to complete delivery with our fulfilment providers and the courier selected for the order.

Couriers may include:

• BJS
• DX
• DHL
• XDP
• FedEx
• UPS
• Another suitable delivery provider

Information shared may include your name, delivery address, telephone number, email address, order reference, product details and delivery instructions.

Couriers may contact you directly by email, telephone or SMS to provide tracking information or arrange delivery.

8. Cookies and Similar Technologies

Our website uses essential cookies required for functions such as:

• Website security
• Shopping-basket operation
• Checkout
• Payment processing
• Account login
• Saving privacy choices
• Preventing fraud

We may also use optional cookies and similar technologies for analytics, advertising and marketing.

Optional technologies will only be activated where a valid legal basis exists and consent is obtained where required.

You can accept, reject or manage optional cookies through the cookie controls displayed on our website. Further information is provided in our Cookie Policy.

Blocking essential cookies through browser settings may prevent parts of the website, basket or checkout from working correctly.

9. Analytics, Advertising and Communications Services

Subject to your cookie and communication choices, services used on our website may include:

• Iubenda for managing cookie consent and recording privacy choices
• Google Analytics 4 for website analytics
• Microsoft Clarity for understanding website use and technical performance
• Google Ads for advertising and conversion measurement
• Meta Pixel for advertising measurement
• Klaviyo for customer communications and marketing

The services active during your visit and their purposes should be shown through the website’s cookie controls.

These providers may receive device, browser, cookie, usage, advertising and interaction information. Some providers may combine information with data they receive through other services, subject to their own privacy policies and your choices.

We do not authorise these providers to use customer order information for unrelated purposes.

10. Marketing Communications

We may send marketing communications where:

• You have given consent; or
• Another lawful basis permits us to contact you about similar products and an opt-out was provided.

Every electronic marketing message will provide an unsubscribe method.

You can stop marketing communications by:

• Selecting the unsubscribe link in an email
• Following the opt-out instructions in a message
• Contacting [email protected]

Opting out of marketing does not stop necessary communications about orders, payments, deliveries, returns, refunds, warranty claims or security.

We may retain limited information on a suppression list to ensure that your marketing preference continues to be respected.

11. How We Share Personal Information

We may share personal information with:

• Website, hosting and technical-service providers
• Payment providers
• Fraud-prevention and security providers
• Fulfilment centres
• Couriers and delivery companies
• Customer-support providers
• Analytics and advertising providers
• Email and communications providers
• Accountants, lawyers, insurers and professional advisers
• Regulators, courts, law-enforcement bodies or public authorities where required
• A purchaser, investor or adviser involved in a genuine business sale, restructuring or transfer

We only share information that is reasonably necessary for the relevant purpose.

Service providers acting on our behalf are expected to protect personal information and process it according to the agreed instructions and applicable law.

We do not sell personal information.

12. International Data Transfers

OÜ MEGASCOOTZ trading as MegaScootz is registered in Estonia and sells to customers in the United Kingdom. Personal information may therefore be processed in the United Kingdom, Estonia, other countries within the European Economic Area and countries where our authorised service providers operate.

Where personal information is transferred internationally, we use a lawful transfer mechanism where required. This may include:

• An adequacy decision
• Standard Contractual Clauses
• A United Kingdom international data-transfer agreement or approved addendum
• Another legally recognised safeguard or exception

You may contact us to request information about the safeguards relevant to your personal information.

13. How Long We Keep Personal Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet applicable legal obligations.

Our usual retention periods include:

• Orders, payments and accounting records: Normally up to seven years
• Returns, refunds, complaints and warranty records: Generally up to six years after the matter is completed, you can checkout our return and refund policy page
• Customer-support communications: For as long as necessary to resolve the request and retain an appropriate record
• Account information: While the account remains active and afterwards where necessary for security, legal obligations or claims
• Marketing information: Until you unsubscribe, withdraw consent or the information is no longer required
• Suppression records: As long as necessary to respect an unsubscribe request
• Cookie and analytics information: According to the duration shown in our cookie controls or the relevant provider’s settings
• Security information: For as long as reasonably necessary to investigate incidents and protect the website

We may retain information for longer where required by law, a court order, an active dispute or a regulatory investigation.

When information is no longer required, we will delete it, anonymise it or securely restrict its use.

14. Security

We use reasonable technical and organisational safeguards designed to protect personal information from:

• Unauthorised access
• Unlawful use
• Accidental loss
• Disclosure
• Alteration
• Destruction

These measures may include access restrictions, encryption where appropriate, secure payment processing, account controls, backups, monitoring and service-provider assessments.

No online transmission or storage system can be guaranteed to be completely secure. Please do not send card details, passwords or other highly sensitive information through ordinary email.

If you believe your account or personal information has been compromised, contact us immediately.

15. Your Data-Protection Rights

Depending on the applicable law and circumstances, you may have the right to:

• Be informed about how your information is used
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent
• Object to direct marketing
• Request information about international-transfer safeguards
• Challenge certain decisions made solely through automated processing

These rights are not absolute. A legal exemption may apply, or we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.

16. Exercising Your Rights

To exercise a data-protection right, contact [email protected].

Please explain your request clearly. We may ask for reasonable information to verify your identity and protect your information from unauthorised access.

We normally respond within one month or within another period required by applicable law. Where legally permitted, additional time may be required for a complex request. If so, we will inform you.

We will not charge for an ordinary request. A reasonable fee may be charged, or a request may be refused, where legally permitted because it is manifestly unfounded or excessive.

17. Automated Decisions and Fraud Checks

Payment and fraud-prevention providers may use automated systems to assess transactions, detect fraud or decide whether to authorise a payment.

Their own privacy policies explain how they use personal information and how you may challenge their decisions.

Megascootz does not normally make decisions based solely on automated processing that produce legal or similarly significant effects without appropriate safeguards.

18. Children’s Information

Our website is intended for people purchasing or researching Megascootz products and is not designed to collect personal information directly from children.

We do not knowingly collect personal information from children without appropriate involvement from a parent or guardian.

If you believe a child has supplied personal information to us improperly, contact us so that we can investigate and take appropriate action.

19. Third-Party Websites

Our website may contain links to manufacturers, payment providers, couriers, social networks or other third-party websites.

Third parties operate under their own privacy policies. We are not responsible for how an independent third-party website collects or uses information after you leave our website.

A link does not necessarily mean that Megascootz endorses every statement, product or service on the third-party website.

20. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate:

Email: [email protected]
Phone: +44 7715 971109

You also have the right to lodge a complaint with the competent data-protection supervisory authority in the country where you live, work or believe a data-protection infringement occurred.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, legal obligations or service providers change.

When we make changes, we will publish the revised policy on our website and update the “Last updated” date.

Where required by law, we will provide additional notice or request fresh consent.

22. Contact Megascootz

For privacy questions, requests or complaints, contact:

Legal name: OÜ MEGASCOOTZ
Trading name: MegaScootz
Company number: 17564557
Registered in: Estonia

Registered business address:
Harju maakond, Tallinn, Kesklinna linnaosa
Tartu mnt 67/1-13b
10115 Tallinn
Estonia

Our authorised return location is:
Megascootz Returns
8 Walsingham Drive
Daventry
Northamptonshire
NN11 2LE
United Kingdom

Email: [email protected]
Phone: +44 7715 971109
Website: https://megascootz.uk/

Support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Retailer Disclaimer: MegaScootz (OÜ MEGASCOOTZ) is an independent retailer and is not the manufacturer, brand owner, or rights holder of the products sold on this site. All brand names, trademarks, and product images remain the property of their respective owners; stated range, speed, and performance figures are manufacturer estimates under ideal conditions and real-world results may vary.