Megascootz Warranty Policy

Last updated: 4 September 2026

12-Month Limited Warranty for New Electric Bikes

Legal name: OÜ MEGASCOOTZ
Trading name: MegaScootz
Company number: 17564557
Registered in: Estonia

Registered office:
Harju maakond, Tallinn, Kesklinna linnaosa
Tartu mnt 67/1-13b, 10115, Estonia

Trading website: https://megascootz.uk/

Your Statutory Rights Are Unaffected

This 12-month limited warranty is additional to your statutory UK consumer rights.

It does not replace, restrict or remove any legal remedy available when a product is faulty, damaged, unsafe, not as described or not fit for its intended purpose.

Depending on the circumstances, your statutory remedies may include repair, replacement, a price reduction or a refund. These rights may continue after the limited warranty has expired.

1. Warranty Period

New electric bikes purchased from Megascootz are covered against qualifying manufacturing defects for 12 months from the date of delivery.

The 12-month period applies to:

The frame
The supplied traction battery
The motor
The controller
The display
Original electrical components
Other original non-consumable components

Where a product page or written confirmation from Megascootz provides a longer warranty period, the longer stated period will apply.

The warranty is intended for the original consumer purchaser and applies to products purchased directly from Megascootz.

2. What the Warranty Covers

The warranty covers defects in materials or workmanship that:

Existed when the product was delivered; or
Become apparent during normal and intended use within the warranty period.

Each claim will be assessed individually. We may consider:

The reported fault
The age of the product
How the product has been used
Maintenance and storage
Photographs or videos
Diagnostic information
Inspection findings
Whether an excluded event caused or contributed to the problem

A product or component will not be excluded simply because it is listed as a wear item if the actual problem is a manufacturing defect rather than normal wear.

3. Frame Warranty

The frame is covered for 12 months against manufacturing defects in its materials or construction.

The warranty does not cover frame damage caused by:

A collision or impact
Overloading
Stunt riding or racing
Misuse
Corrosion caused by neglect
Unauthorised modification
Incorrect assembly or repair
Use outside the manufacturer’s stated purpose or limits

These exclusions apply only where the excluded event caused or contributed to the reported damage.

4. Battery Warranty

The traction battery supplied with the electric bike is covered for 12 months against manufacturing defects.

A manufacturing defect may include an internal fault that prevents the battery from operating normally when it has been correctly charged, used and stored.

Normal and gradual reduction in battery capacity is not considered a manufacturing defect. Battery capacity can naturally reduce because of:

Age
Charging cycles
Usage
Storage conditions
Temperature
Normal cell degradation

Battery claims will be assessed using the product’s age, reported symptoms, charging history, storage conditions and available diagnostic information.

5. Motor, Controller and Electrical Components

The original motor, controller, display and electrical components are covered for 12 months against manufacturing defects arising during normal use.

The warranty does not cover damage caused by:

Water exposure beyond the product’s stated protection level
Incorrect wiring or assembly
An incompatible battery, charger or replacement part
Unauthorised firmware changes
Speed-restriction removal or tuning
Tampering
Unauthorised repair or modification
Collision, impact, misuse or neglect

An exclusion will apply only where the relevant action or event caused or contributed to the fault.

6. Wear Items and Consumable Components

The warranty does not cover replacement required solely because of normal wear and use.

Wear items include:

Tyres
Inner tubes
Brake pads
Brake discs
Chains
Cassettes and sprockets
Bearings
Pedals
Saddles
Grips
Cables
Cosmetic finishes

However, these components may still be covered where the problem results from a manufacturing defect rather than ordinary wear, accidental damage or misuse.

7. What the Warranty Does Not Cover

The limited warranty does not cover faults or damage caused by:

Normal wear
Punctures
Collision or impact damage
Accidents
Misuse or neglect
Racing or stunt use
Overloading
Corrosion caused by improper care or storage
Improper cleaning
Incorrect assembly or maintenance
Improper transportation or storage
Failure to follow the supplied instructions
Exposure to excessive water or moisture
Use of an incompatible or unapproved charger, battery or component
Unsafe charging practices
Unauthorised repairs or modifications
Tampering with the motor, controller, display or battery
Removal or alteration of a speed restriction
Use outside the product’s stated purpose or operating limits
Cosmetic marks that do not affect operation and were accepted at purchase

These exclusions apply only where the relevant action, condition or event caused or materially contributed to the problem.

They do not remove your statutory rights concerning a fault that was present at delivery.

8. Basic Battery Care

Only use the charger supplied with the product or another charger expressly approved for that battery.

Follow the manufacturer’s instructions concerning charging, use and storage. In particular:

Charge in a dry and ventilated location.
Use a stable, non-combustible surface.
Keep the battery away from extreme heat or cold.
Do not store the battery fully discharged.
Do not use a damaged charger or charging cable.
Do not dismantle or modify the battery.
Stop using the battery if it appears swollen, leaking, punctured or unusually hot.

Failure to follow the care instructions will affect a warranty claim only where it caused or contributed to the reported problem.

9. How to Make a Warranty Claim

To make a claim, contact [email protected].

Please provide:

Your full name
Your order number
The electric-bike model
The serial number, where available
A clear description of the problem
When the problem started
Photographs or videos showing the issue
Photographs showing the general condition of the product
Details of any relevant warning or error code

We may ask you to complete reasonable troubleshooting steps. You should only perform troubleshooting that is safe and within your ability.

Do not dismantle the motor, controller or battery. Do not independently return a lithium-ion battery without receiving written transport instructions from Megascootz.

10. Inspection and Diagnosis

Depending on the reported problem, we may arrange:

Remote diagnosis
Safe troubleshooting
Inspection by an approved local bicycle technician
A written repair quotation from a local workshop
Collection of the electric bike
Inspection by an authorised repair provider
Another reasonable form of assessment

If we ask you to visit a local bicycle workshop, obtain a written quotation and send it to us before authorising any chargeable work.

Do not commission or pay for a repair expecting reimbursement unless Megascootz approved the quotation in writing beforehand.

Unauthorised repair work may affect a warranty claim where that work caused, worsened or prevented proper assessment of the fault.

11. Warranty Remedies

If we confirm that the fault is covered by this limited warranty, we will arrange a reasonable remedy.

Depending on the product and fault, this may include:

Supplying a replacement part
Authorising a local repair
Repairing the product after collection
Replacing the defective component
Replacing the product
Another remedy agreed with you

Megascootz will cover reasonable authorised costs for:

Diagnosis
Replacement parts
Repair work
Collection
Return transportation

Replacement parts may be new or functionally equivalent parts of suitable quality.

Where lawful, a component replaced under warranty may become the property of Megascootz.

Nothing in this section limits a different remedy that you may be entitled to receive under UK consumer law.

12. Claims Not Covered by the Warranty

If an inspection finds that the problem was not caused by a covered manufacturing defect, we will explain the findings and available options.

We will not charge an avoidable inspection, collection or repair cost without informing you beforehand.

Any proposed charge must be explained before chargeable work or transportation is arranged.

You may choose whether to approve a chargeable repair after receiving the relevant information.

13. Warranty Repair Time

We will aim to complete an approved warranty repair within a reasonable period.

The time required may depend on:

The nature of the problem
Diagnostic requirements
Replacement-part availability
Courier arrangements
Workshop availability
Manufacturer or supplier assistance

We will provide updates if a repair or replacement is delayed.

14. Remaining Warranty After a Repair or Replacement

A repaired product or replacement component remains covered for the longer of:

The unexpired part of the original 12-month warranty; or
Any minimum period required by applicable law.

A repair or component replacement does not automatically restart the original 12-month warranty period.

This does not limit any separate statutory consumer rights.

15. Proof of Purchase and Serial Numbers

We may request reasonable proof that the product was purchased from Megascootz.

Suitable evidence may include:

An order confirmation
An invoice
A payment record
Other evidence identifying the transaction

We may also request the frame or product serial number where it is available.

Lack of the original packaging does not by itself remove your statutory rights or automatically invalidate a valid manufacturing-defect claim.

However, suitable packaging may be required to transport the product safely. We will provide instructions if collection is necessary.

16. Unsafe or Damaged Batteries

Do not continue using or charging a battery that is:

Swollen
Leaking
Smoking
Punctured
Producing a strong or unusual smell
Making unusual sounds
Excessively hot
Seriously damaged

If there is an immediate fire or safety risk, move away from the area, keep other people away and contact the emergency services.

Do not attempt to post, courier or personally transport a seriously damaged lithium-ion battery without professional instructions.

Contact Megascootz for guidance when it is safe to do so.

17. Contact Megascootz

Warranty provider: