Megascootz Return Policy

Last updated: 4 September 2026

This Return Policy explains how cancellations, change-of-mind returns, faulty goods, collections, exchanges and refunds are handled by Megascootz.

Nothing in this policy limits or removes your statutory consumer rights.

1. Who We Are

Megascootz is operated by:

OÜ MEGASCOOTZ
Company number: 17564557

Registered business address:
Harju maakond, Tallinn, Kesklinna linnaosa
Tartu mnt 67/1-13b
10115 Tallinn
Estonia

Email: [email protected]
Phone: +44 7715 971109
Website: https://megascootz.uk/

2. Our 30-Day Return Period

Megascootz provides a 30-calendar-day change-of-mind return period, starting on the day after you receive your order.

This return period has two parts:

Days 1–14: Your statutory right to cancel an online order.
Days 15–30: Megascootz’s additional voluntary return period.

Different return conditions apply during these two periods.

Faulty, damaged, incorrect or misdescribed products are handled separately and are not restricted to the change-of-mind conditions below.

3. Statutory Cancellation: Days 1–14

You may cancel most online purchases without giving a reason by notifying us within 14 calendar days after the day you receive the product.

After notifying us, the product must normally be returned within a further 14 calendar days.

During this period, you may inspect the product in the same way that you reasonably could in a physical shop. Opening the packaging or reasonably inspecting the product does not automatically remove your cancellation rights.

However, if the product has been handled more than reasonably necessary to establish its nature, characteristics and operation, we may make a proportionate deduction from the refund for any reduction in value.

For an electric bike, excessive handling may include:

Riding the bike outdoors
Adding mileage to the display
Damaging or marking the bike
Modifying the bike
Removing or losing parts or accessories
Using the product beyond what is reasonably necessary for inspection

Any deduction will reflect the actual reduction in value. We will not automatically refuse a statutory cancellation solely because the packaging was opened.

4. Additional Megascootz Returns: Days 15–30

Return requests submitted between 15 and 30 calendar days after delivery are covered by Megascootz’s additional return offer.

To qualify during this period, the product must be:

Unused and not ridden outdoors
Free from recorded mileage
Unmodified
Complete, with no missing parts or accessories
In its original box and protective packaging
Accompanied by all manuals, chargers, keys and included accessories
In a condition suitable for resale as a new product
Accompanied by proof of purchase

If we approve the return, the product must be collected or returned within 14 calendar days after approval.

The additional return offer does not restrict your separate legal rights if the product is faulty, damaged, incorrect or not as described.

5. How to Request a Return

Before returning any product, contact us at [email protected].

Please provide:

Your full name
Your order number
The product you want to return
The reason for the return
Photographs or videos where the product is damaged, faulty or incorrect
Your preferred contact details

We will review the request and provide return or collection instructions.

Products sent without contacting us first may not be accepted or may experience processing delays.

6. Return Collection

Megascootz normally arranges the collection. Customers should not independently send an electric bike to our registered office, fulfilment location or return location unless instructed by us in writing.

Our authorised return location is:

Megascootz Returns
8 Walsingham Drive
Daventry
Northamptonshire
NN11 2LE
United Kingdom

This address must only be used after receiving written return authorisation and instructions from Megascootz.

7. Change-of-Mind Collection Costs

The customer is responsible for collection costs when returning a product because they changed their mind.

Our standard arranged collection charges are:

Returned product	Collection charge
Electric bike	£49
Battery	£15
Small accessory	£9

If a standard collection service is unavailable for your address or the courier applies a location surcharge, we will provide the exact collection price before booking it.

No collection will be booked and no additional collection charge will be taken without informing you first.

We do not charge a restocking fee.

8. Faulty, Damaged or Incorrect Products

Please inspect the product when it is delivered.

The product arrives damaged
The product is faulty
Parts are missing
You receive the wrong product
The product is not as described

For visible delivery damage, please contact us promptly, preferably within 48 hours after delivery. A report made after 48 hours does not automatically invalidate your legal rights.

Please provide clear photographs or videos showing:

The outer packaging
The delivery label
The complete product
The damaged or faulty area
Any missing or affected parts

Keep the original box, protective packaging and accessories while we investigate the issue.

Where the product is faulty, damaged during delivery, incorrect or not as described, Megascootz will cover reasonable collection or return costs.

Depending on the circumstances and your statutory rights, the available remedy may include:

Repair
Replacement parts
Replacement of the product
A price reduction
A full or partial refund

You may have a legal right to reject qualifying faulty goods within 30 days after delivery. Your rights can continue after this period, including rights to repair or replacement where applicable.

9. Non-Returnable Products

The following may not qualify under our voluntary return period covering days 15–30:

Products ridden outdoors or showing mileage
Products modified after delivery
Products damaged by misuse, accident or improper storage
Products with missing parts or accessories
Products without their original packaging
Products showing significant wear or use
Personalised or specially modified products, where applicable

These exclusions do not remove your statutory rights where a product is faulty, damaged, incorrect or not as described.

Discounted or sale products retain the same statutory consumer rights as full-price products.

10. Exchanges

For a change-of-mind exchange, we may ask you to complete the approved return and place a separate order for the replacement product.

If the original product is faulty, damaged or incorrect, we may arrange a replacement as one of the available remedies.

Do not send a product back without receiving return instructions from us.

11. Refunds

We will inspect the returned product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the order.

For statutory cancellations, we will process the refund without undue delay and no later than 14 calendar days after:

We receive the returned goods; or
Where applicable, you provide acceptable evidence that the goods were returned.

Because Megascootz normally arranges collection, the refund period will usually begin when the returned product reaches us.

Where standard delivery was free, there is no original standard delivery charge to refund. Additional amounts paid for an optional premium delivery service are not refundable beyond the value of our standard delivery service, unless required by law.

Your bank, card issuer or payment provider may require additional time to display the refund after we process it.

We do not deduct merchant fees, card-processing charges or restocking fees from an approved refund. A lawful deduction may only be made where applicable, such as for a reduction in value caused by handling beyond what was reasonably necessary.

12. Cancelling Before Dispatch

You may request to cancel an order before it has been dispatched.

Email [email protected] as soon as possible and include your order number.

If the order has not been dispatched, we will cancel it and provide a full refund to the original payment method. We will not deduct merchant or payment-processing fees.

If the payment was only authorised, the authorisation will be cancelled or released. Your bank may require additional time to remove it from your account.

13. Cancelling After Dispatch

If the order has already been dispatched, we may be unable to stop the delivery.

You can still use your applicable statutory cancellation rights or our additional return offer after receiving the product.

For a change-of-mind cancellation after dispatch, the customer is responsible for the applicable collection cost.

Do not refuse delivery or arrange your own return without contacting us first.

14. Missed Deliveries and Returned Parcels

We or the delivery company may contact you by email, telephone or SMS to provide tracking information or arrange delivery.

Please ensure someone is available to receive the product during the confirmed delivery period.

If a confirmed delivery is missed for a reason caused by the customer, the courier may charge for redelivery. Where this happens, the customer may be responsible for the courier’s actual documented redelivery charge.

We will explain any charge before arranging another delivery. We do not add a markup to the courier’s charge.

No redelivery charge will be passed to the customer if the failed delivery was caused by Megascootz or the delivery company.

15. Your Statutory Rights

Nothing in this Return Policy excludes, restricts or replaces your statutory consumer rights.

Your legal remedies for faulty, damaged, unsafe, incorrect or misdescribed goods remain separate from our change-of-mind return conditions.

Official information about UK consumer returns and refunds is available from the UK Government.

16. Contact Us

For cancellations, returns, exchanges or refunds, contact: