Megascootz Shipping Policy

Last updated: 4 September 2026

This Shipping Policy explains where we deliver, delivery costs, order processing times, estimated transit times and how customers receive tracking information.

1. Company Information

Website: https://megascootz.uk/
Email: [email protected]
Phone: +44 7715 971109

Customer support is available Monday to Friday, from 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

2. Definitions

For this Shipping Policy:

• Business day means Monday to Friday, excluding UK public holidays.
• Company, we, us or our means OÜ MEGASCOOTZ, trading as Megascootz.
• Customer, you or your means the person placing an order through our website.
• Goods means the electric bikes and related products offered for sale on our website.
• Order means an order placed through megascootz.uk.
• Website means megascootz.uk.

3. United Kingdom Delivery Area

We deliver throughout the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

We do not deliver outside the United Kingdom.

Customers must provide a complete and accurate UK delivery address when placing an order.

4. Shipping Costs

We provide free standard delivery on all orders delivered within the United Kingdom.

The standard delivery charge is £0.

Any optional delivery service, where available, will be clearly described and priced before the customer completes the order.

5. Order Cut-Off Time

Our order cut-off time is 2:00 p.m. UK time, Monday to Friday.

Orders placed after the cut-off time, during weekends or on public holidays will begin processing on the next business day.

The cut-off time does not mean that an order is guaranteed to be dispatched on the same day.

6. Order Processing Time

Orders are normally processed within 1–2 business days.

Processing takes place Monday to Friday. Orders are not normally processed, dispatched or delivered during weekends or public holidays.

Processing time is the period required to confirm, prepare and arrange the order for collection by the delivery company. It is separate from the estimated transit time.

7. Estimated Transit Time

After dispatch, the estimated delivery time is 2–5 business days.

Transit time begins when the order has been dispatched or collected by the delivery company. It does not include the 1–2-business-day processing period.

Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption or courier delays.

If we become aware of a significant delay, we will contact the customer using the email address or telephone number supplied with the order.

9. UK Dispatch Location

Orders are dispatched through our UK fulfilment arrangements at:

Prologis Park Midpoint, DC6
Midpoint Way
The Royal Town of Sutton Coldfield
Birmingham
Sutton Coldfield
B76 9EH
United Kingdom

This is an operational fulfilment location. It is not a public shop, customer service centre or authorised return address.

Customers must contact us before attempting to return any product. Return arrangements are explained separately in our Return and Refund Policy.

Our authorised return location is:

Megascootz Returns
8 Walsingham Drive
Daventry
Northamptonshire
NN11 2LE
United Kingdom

10. Delivery Companies

Depending on the order, product size and delivery address, we may use:

• BJS
• DX
• DHL
• XDP
• FedEx
• UPS
• Another suitable delivery partner

The selected delivery company may contact the customer directly to provide tracking information or arrange delivery.

11. Order Confirmation and Tracking

Customers normally receive the following notifications:

1. Order Confirmation – Processing: Sent after the order has been successfully placed.
2. Arranged: Confirms that the order has been prepared for collection or collected by the delivery company. Tracking information will follow.
3. Tracking: Contains the delivery company’s tracking link or delivery details.

Tracking information may take some time to become active after the delivery company receives the order.

12. Delivery Address and Physical Addresses

We deliver to valid physical addresses within the United Kingdom.

We do not deliver electric bikes to P.O. boxes or similar postal collection addresses that cannot accept large courier deliveries.

Customers are responsible for checking their delivery address before completing the order. If an address needs to be corrected, please contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.

13. Receiving and Inspecting Your Order

Please inspect the package and product carefully when delivery takes place.

Where possible, check the packaging for visible damage before accepting the delivery. If the packaging or product appears damaged, take clear photographs or videos showing:

• The outer packaging
• The shipping label
• The damaged area
• The complete product
• Any damaged or missing parts

Please keep the product, original box, protective packaging and accessories until we have reviewed the matter.

14. Products Damaged During Delivery

If an order arrives damaged, please contact us as soon as reasonably possible, preferably within 48 hours after delivery, at [email protected].

Include your order number and clear photographs or videos of the packaging and product. This helps us investigate the matter with the delivery company and arrange the appropriate solution.

Reporting damage after 48 hours does not automatically remove your legal rights. Nothing in this Shipping Policy limits your statutory rights concerning goods that are damaged, faulty, not as described or otherwise not in conformity with the contract.

15. Delayed or Missing Orders

If the tracking information has not updated or the order has not arrived within the estimated delivery period, please contact us.

We will review the tracking information and, where necessary, contact the delivery company.

Please do not assume that an order is lost solely because tracking has temporarily stopped updating. Large-item delivery networks may require additional time to transfer and scan electric bikes between delivery locations.

16. Delivery Responsibility

We remain responsible for the goods until they are delivered to the customer or to a person identified by the customer to receive them.

If the customer independently instructs the delivery company to leave the order in a nominated safe place or with another person, responsibility may pass when the delivery is completed according to those instructions, subject to applicable consumer law.

17. Your Statutory Rights

Nothing in this Shipping Policy excludes, restricts or replaces any rights available to customers under applicable UK consumer law.

Information about UK consumer rights is available from the UK Government.

18. Contact Us

If you have questions about an order, delivery or this Shipping Policy, please contact us:

Email: [email protected]
Phone: +44 7715 971109
Website: https://megascootz.uk/

Support hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time, excluding public holidays.

Retailer Disclaimer: MegaScootz (OÜ MEGASCOOTZ) is an independent retailer and is not the manufacturer, brand owner, or rights holder of the products sold on this site. All brand names, trademarks, and product images remain the property of their respective owners; stated range, speed, and performance figures are manufacturer estimates under ideal conditions and real-world results may vary.